Effective Date: July 24, 2026
Last Updated: July 24, 2026
Orlando S.T.E.A.M. Academy (“Orlando STEAM Academy,” “Academy,” “we,” “our,” or “us”) respects the privacy of children, parents, guardians, employees, applicants, and website visitors.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, schedule a tour, submit an inquiry, use our website chat, or interact with other online services that link to this Policy.
This Policy applies to information collected through the website and related online communications. Separate enrollment forms, student records policies, parent handbooks, employment documents, and consent forms may apply to information collected after enrollment or employment.
1. Information We May Collect
Information You Provide Directly
We may collect information that you voluntarily provide, including:
Parent or guardian name;
Telephone number;
Email address;
Mailing address;
Preferred contact method;
Tour date and time preferences;
Child’s name;
Child’s age or date of birth;
Child’s current grade or requested program;
Desired enrollment or start date;
Current school or childcare information;
Questions about VPK, scholarships, tuition, transportation, or programs;
Messages sent through website chat, text, email, telephone, or social media;
Information included in an employment inquiry or application; and
Any other information you choose to submit.
Please do not submit Social Security numbers, payment-card details, medical records, custody documents, immunization records, passwords, or other highly sensitive documents through a general website form or chatbot unless the Academy specifically provides a secure method and asks you to do so.
Information Collected Automatically
When you visit the website, we or our service providers may automatically collect information such as:
Internet Protocol address;
Browser type;
Device type;
Operating system;
Approximate location based on IP address;
Referring website;
Pages viewed;
Links clicked;
Date and time of access;
Session duration;
Cookie or device identifiers; and
Website performance and interaction information.
Communication Information
When you communicate with us, we may collect:
Call date, time, and duration;
Telephone number;
Text-message content;
Email content;
Website chat transcripts;
Social-media messages;
Voicemail messages;
Appointment information; and
Notes created by staff or automated systems.
Where permitted by law and with any required notice or consent, telephone calls may be monitored, transcribed, or recorded for training, safety, quality assurance, and documentation.
2. How We Use Information
We may use collected information to:
Respond to questions and inquiries;
Provide information about programs and services;
Check preliminary availability;
Schedule and confirm tours;
Send appointment reminders;
Assist with enrollment;
Determine which program may be appropriate;
Contact parents or guardians about requested services;
Provide customer service;
Maintain communication records;
Improve website performance and user experience;
Operate website chat and AI-assisted reception services;
Prevent fraud, abuse, and security threats;
Comply with licensing, educational, legal, and regulatory requirements;
Process employment inquiries;
Protect the safety and rights of students, families, staff, and others;
Enforce our agreements and policies; and
Send promotional communications when permitted by law.
We do not use general website inquiries as a substitute for official enrollment, medical, custody, emergency-contact, pickup-authorization, or student-record documentation.
3. Parent and Guardian Submissions
The website is designed primarily for adults seeking information about the Academy.
Parents and guardians may provide limited information about their children for purposes such as:
Asking about program eligibility;
Checking availability;
Scheduling a tour;
Requesting enrollment information; or
Helping the Academy respond to a family’s needs.
By providing information about a child, you represent that you are the child’s parent or legal guardian or that you are otherwise authorized to provide the information.
4. Children’s Privacy
Our website forms, chat tools, and appointment features are intended for use by parents, legal guardians, and adults—not for children to use independently.
We do not knowingly request or collect personal information online directly from children under 13 without appropriate parental involvement or consent.
Children under 13 should not:
Complete website forms;
Use website chat independently;
Submit their name, telephone number, email address, photograph, voice recording, or other personal information;
Schedule a tour; or
Create an account.
If we learn that personal information was submitted directly by a child under 13 without appropriate parental consent, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child submitted personal information directly through the website may contact us using the information at the end of this Policy.
This section applies to online website collection. Information collected from parents and guardians during enrollment or the provision of childcare and educational services may be governed by separate agreements, consent forms, licensing requirements, student-record rules, and Academy policies.
5. AI-Assisted Chat and Communication Services
We may use automated or AI-assisted technology to:
Answer frequently asked questions;
Respond to initial telephone or chat inquiries;
Collect contact and program-interest information;
Schedule or request tours;
Route messages to Academy staff;
Summarize communications; and
Assist with follow-up communications.
Information provided to an automated receptionist, chatbot, or communication tool may be processed by technology providers acting on our behalf.
Automated communications are not intended for emergencies. Do not submit urgent medical, safety, custody, abuse, or other emergency information through a chatbot, general website form, email, or social-media message.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
Remember preferences;
Operate website features;
Measure website traffic;
Understand how visitors use the website;
Improve performance;
Detect technical problems;
Prevent misuse; and
Evaluate marketing effectiveness.
You may be able to control cookies through your browser settings. Blocking cookies may cause some website features to function incorrectly.
Where required, we may provide a cookie banner or other consent tool.
7. How We May Share Information
We may share information in the following circumstances.
Service Providers
We may share information with companies that help us operate the Academy or website, including providers of:
Website hosting;
Customer relationship management software;
Appointment calendars;
Telephone and text messaging;
Email delivery;
AI-assisted communication tools;
Website chat;
Analytics;
Data storage;
Cybersecurity;
Payment processing;
Marketing support; and
Professional services.
These providers may process information only as necessary to provide services to us, subject to their contracts and applicable law.
Legal, Safety, and Regulatory Purposes
We may disclose information when reasonably necessary to:
Comply with a law, regulation, subpoena, court order, licensing requirement, or government request;
Protect a child’s health or safety;
Report suspected abuse, neglect, or unlawful conduct;
Enforce an agreement;
Investigate fraud or security incidents;
Protect the rights, property, and safety of the Academy, students, families, employees, and others; or
Establish, exercise, or defend legal claims.
Business Transfers
If the Academy undergoes a merger, reorganization, financing, sale, transfer, or change in ownership, information may be transferred as part of that transaction, subject to applicable law.
At Your Direction
We may share information when you ask us to do so or authorize us to communicate with another school, provider, scholarship organization, government program, or other third party.
8. Sale and Targeted Advertising
We do not sell children’s personal information.
We do not knowingly sell personal information submitted through tour requests, enrollment inquiries, or website chat in exchange for money.
Certain analytics or advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws, even when no money is exchanged. Where applicable, visitors may use a cookie-preference tool or contact us to request information about available choices.
9. Text Messages, Telephone Calls, and Emails
When you provide contact information, we may contact you regarding:
Your inquiry;
Tour scheduling;
Enrollment;
Availability;
Appointments;
Program information;
Requested follow-ups;
Operational notices; or
Other Academy services.
Text messages may be sent using automated technology. Message and data rates may apply, and message frequency may vary.
You may reply STOP to an eligible text message to stop nonessential text communications. You may reply HELP for assistance.
You may unsubscribe from promotional emails by using the unsubscribe link when one is provided or by contacting us.
Opting out of marketing communications does not prevent us from responding to your requests or sending necessary service, safety, enrollment, or administrative communications when permitted by law.
10. Data Retention
We retain information only for as long as reasonably necessary for purposes such as:
Responding to inquiries;
Managing tour requests;
Processing enrollment;
Providing educational or childcare services;
Maintaining business and communication records;
Meeting licensing, tax, insurance, contractual, and legal obligations;
Resolving disputes;
Protecting safety; and
Enforcing agreements.
Retention periods vary depending on the type of information and applicable requirements.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
11. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, database, telephone system, email transmission, text message, or internet-based service can be guaranteed to be completely secure.
You are responsible for using caution when submitting information online and for avoiding the submission of highly sensitive information through unsecured communication channels.
12. Data Breach Notification
If a security incident affects personal information, we will investigate and provide notices to affected individuals, regulators, or others when required by applicable law.
13. Your Privacy Choices
Depending on applicable law and the nature of your relationship with us, you may request that we:
Confirm whether we maintain personal information about you;
Provide access to certain information;
Correct inaccurate information;
Delete certain information;
Stop certain marketing communications;
Explain the categories of information we collect;
Explain the categories of third parties with whom information is shared; or
Review information submitted directly by a child.
We may need to verify your identity and authority before completing a request. Certain information may be retained when required for safety, licensing, educational, contractual, legal, or operational purposes.
A parent or guardian may contact us to request access to or deletion of information submitted online directly by their child, subject to identity and parental-authority verification.
14. Florida Privacy Rights
Florida residents may have rights under applicable Florida privacy and consumer-protection laws.
The applicability of particular privacy rights may depend on factors such as the type of organization, the nature and volume of data processed, the purpose of processing, and statutory exemptions.
We will review verified privacy requests and respond as required by applicable law.
15. Do Not Track and Browser Signals
Some browsers provide “Do Not Track” settings. Because there is not one universally accepted standard for responding to these signals, the website may not respond to all Do Not Track settings.
Where required by applicable law and technically supported, we may recognize legally valid opt-out preference signals.
16. Third-Party Websites and Services
Our website may link to services that we do not control, including:
Google Maps;
Social-media platforms;
Appointment-booking tools;
Payment services;
Scholarship or VPK resources;
Government websites; and
Other external websites.
This Privacy Policy does not govern third-party services. Review the privacy policy of each third party before providing information.
17. Photographs, Videos, and Media
The Academy may display photographs or videos of school activities, facilities, staff, or students where appropriate permissions have been obtained.
Permissions relating to enrolled students may be governed by separate enrollment or media-release forms.
A parent or legal guardian with a concern about a photograph or video should contact the Academy directly. We will review reasonable requests, but removal may not always be possible where content has been lawfully published, printed, archived, or shared by third parties.
18. Employment Applicants
If you apply for employment, we may collect information such as:
Name and contact information;
Resume;
Employment history;
Education;
Certifications;
References;
Background-screening information; and
Other information relevant to employment.
Applicant information may be used to evaluate qualifications, communicate about available positions, complete lawful screening, maintain hiring records, and comply with legal requirements.
Submitting an application does not guarantee employment.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, programs, or legal obligations.
The updated Policy will be posted on this page with a revised “Last Updated” date.
20. Contact Us
Questions, privacy requests, or concerns may be directed to:
Orlando S.T.E.A.M. Academy
Preschool Location: 5554 Clarcona Ocoee Road
Orlando, Florida 32810
Private School Location: 5301 Goddard Avenue
Orlando, Florida 32810
Telephone: 407-270-7015
Text: 407-684-2223
Email: [email protected]
Website: www.orlandosteamacademy.com
Please include “Privacy Request” in the subject line of an email and describe the request in reasonable detail. Do not include Social Security numbers, payment-card information, passwords, or unnecessary medical information in the request.